Frequently Asked Questions

GENERAL

What makes Sassy Scalp different from other hair products?

We have created a unique 4-step scalp rebalance program that will drastically change the health of your scalp and hair. These steps are cleaning, conditioning, moisturizing, and healing.

How to use the Scalp Rebalancing Kit?

Step 1 (to be completed every 7-10 days): Wet your hair and apply a generous amount of Purifying Scrub to your scalp. Gently massage the scrub into the scalp with careful attention to areas prone to product buildup and dryness. Allow the scrub to sit and penetrate for 5-10 minutes and then rinse it off with warm water.

Step 2: Apply a dime-sized amount of the Balancing Shampoo to your scalp and massage in a circular motion. Allow the shampoo to soak into your scalp for 5 minutes and then rinse it off with warm water.

Step 3: Apply a dime-sized amount of the Nourishing Conditioner to your scalp and the length of your hair. Allow the conditioner to sit on your hair for 30-60 seconds and then rinse it off thoroughly.

Step 4: Apply the Healing Serum directly to your scalp and use your fingertips to gently massage the serum into your scalp to ensure optimal absorption. Leave the serum in; there’s no need to rinse it out.
During the days you do not wash your hair, make sure to use the Healing Serum on the dry scalp as well. Massage it gently into the scalp and leave it in.

NOTE: For best results use this kit continuously for at least 60 days.

Where are Sassy Scalp products made?

Our products are made in Europe.

Does Sassy Scalp test on animals?

As a cruelty-free brand, SASSY SCALP does not incorporate animal testing into our development phase or at the production level.

Do you offer samples?

We do NOT offer samples at the moment.

When can I expect to see results?

We suggest using the entire Scalp Rebalancing Kit for at least 8 weeks before judging the results; for more severe cases of dandruff, we recommend using the kit for at least 12 weeks. The results depend on your current scalp condition and the type of dandruff.

PRODUCTS

Are the products safe to use while pregnant?

While our products are safe for general use, they contain essential oils. Some doctors advise against using certain essential oils during pregnancy. We recommend consulting with your doctor if you are pregnant.

I suffer from allergies. Can I use Sassy Scalp products?

SASSY SCALP products are made from pure ingredients; however, reactions due to allergies or sensitivities can be unpredictable. As with any cosmetic, if you are highly sensitive to many products, we would recommend reading our products' ingredients list and making sure you're not allergic to any of the listed ingredients.

Where can I find the product ingredient list?

You can find it on every product page near the 'Add To Cart' button, and you need to press on the 'Full Ingredients List' link.

Are there any side effects associated with your products?

Our products are carefully formulated to be safe and effective for most users. While side effects are rare, individual responses may vary. We always recommend conducting a patch test before regular use to ensure compatibility with your skin or scalp.

ARE THE PRODUCTS SAFE TO USE BY CHILDREN?

Our products are safe for everyone. However, if children show signs of flaking, this could suggest an issue more severe than typical dandruff or a dry scalp. In such instances, we advise consulting with a dermatologist or physician to accurately diagnose the condition.

Are The Products Color Safe?

Yes, all our products are safe for color-treated, keratin-treated, and chemically-treated hair.

Do the products work for curly hair?

Yes, they work for any type of hair. The product line is designed to heal your scalp, so it doesn't matter what type of hair you have.

Do the products work for psoriasis or eczema?

Our Balancing Shampoo and Healing Serum, both formulated with Piroctone Olamine, can provide relief from some of the most common symptoms of psoriasis, including redness, itching and flaking. While it is not a treatment for the underlying cause of psoriasis, many clients have seen wonderful results for their symptoms.

However, for more serious scalp problems such as psoriasis or eczema we always recommend visiting your local dermatologist or doctor.

Do the products work for hair loss?

No, these products are designed specifically for dry, flaky scalp and dandruff issues.

SHIPPING AND RETURNS

How long will it take to get my order?

After you’ve checked out, orders take 1-2 business days to be processed and 3-5 business days to be delivered.

Can I return my product?

Yes, please check our return & refund policy.

What if I need to change my shipping address?

We are unable to cancel or modify an order after it has been submitted since we aim to process all orders as soon as possible. For urgent requests please contact us as soon as possible at support@sassyscalp.com.

How can I contact your customer support team?

You can contact us by sending an email to support@sassyscalp.com or by submitting the form on our contact us page.

What if I have received a damaged product?

If you've received a damaged product, please send a photo to support@sassyscalp.com, and we’ll address the situation ASAP.

Can I track my order after it has been shipped?

Yes, once your order has been shipped, we will provide you with a tracking number and a link to track its progress.

What payment methods do you accept?

We accept the following payment methods: Visa, MasterCard, American Express (Amex), Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal.