Commitment to Your Hair Care Journey

To achieve optimal results with SASSY SCALP, we recommend committing to a minimum of 90 days with a consistent natural hair care routine. It's important to note that SASSY SCALP may be unlike any other hair care products you've used before, as it is crafted from natural ingredients.

During the initial days of using SASSY SCALP, your hair and scalp may undergo an intense healing process, especially if you've previously used products with heavy build-up or harsh chemicals. This healing period may lead to temporary symptoms such as flakiness, itchiness, and dryness. Please trust the process, as these symptoms typically improve over time as your scalp adjusts to the natural ingredients in our products.

We understand that everyone's journey is unique, depending on their previous hair care product usage. Rest assured, your commitment will likely yield positive results that you'll be delighted with in the long run.

If you have any questions or concerns about what to expect during your transition to a natural hair care routine, please don't hesitate to contact us at support@sassyscalp.com.

Money-back Guarantee

We believe that within 90 days of treatment, SASSY SCALP customers will see reduced flakes and achieve stronger, healthier hair. However, we understand that the product may not be suitable for everyone.

Therefore, SASSY SCALP guarantees a full refund for anyone who sees no results after using the Scalp Rebalancing Kit as directed for 90 days.

To be fully eligible for a money-back guarantee claim, please follow the following requirements:

1) Take a photo pre-treatment of your scalp to see the "before" usage.

2) Use the Scalp Rebalancing Kit, for 3 consecutive months; each routine provides 1 month’s supply.

3) Use the Scalp Rebalancing Kit, as instructed. The instructions are stated on the bottle labels and on our website.

4) Take a photo every month of the treated area with similar angles and hairstyle to document and visualise the progress.

5) Submit all documented photos after the 90-day period in chronological order with date stamps to identify the monthly progress.

6) Provide a brief description of personal usage to clarify product application, if any days were skipped or missed, and/or if other cosmetic products were used simultaneously, e.g. other scalp serums or shampoos. This information is to help SASSY SCALP enhance product development and customer service.

7) Send a full refund request to our customer support email:  support@sassyscalp.com 

Note: The money-back-guarantee is extended only after the 90-day usage mark. Any claims placed before 90 days will not be eligible. Please refer to the rest of this page for any additional questions about other forms of reimbursement. 

The money-back-guarantee is only extended to users buying directly from SASSY SCALP's own domain.

Returns and Refunds

Should you find it necessary to initiate a return, kindly contact us at support@sassyscalp.com. Our dedicated team will promptly review your request and provide you with feedback regarding its approval. If your return is accepted, we will process the refund to your original form of payment. Please be aware that it may take a few days for your bank or credit card company to post the refund to your account.

For any inquiries or clarifications regarding our return policy, feel free to email us at support@sassyscalp.com.

Damages and Product Issues

We take great care in ensuring the quality of our products, but sometimes unforeseen issues may arise. Therefore, we kindly request that you inspect all products upon receipt and notify us within 48 hours if any items are defective or damaged. We value the opportunity to evaluate the situation and make it right for you.

Your satisfaction with SASSY SCALP is our top priority, and we are here to support you throughout your natural hair care journey. Thank you for choosing SASSY SCALP, and we look forward to helping you achieve vibrant and healthy hair and scalp.

Please note that this policy is subject to change, and it is advisable to review it periodically for updates.